Terms
and conditions
(Updated
15th May 2009)
This
website is operated by Intensive
Driving Courses UK. As a user
of this website (referred to
as "you/your") you acknowledge
that any use of this website
including any transactions you
make ("use/using") is subject
to our terms and conditions
below. |
read
through these terms and conditions
carefully before using this
website
print
a copy for future reference.
also
read our Privacy
policy section
regarding your personal information.
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Intensive Driving Courses UK does not teach test
routes, instead we teach you how drive.
All
courses booked with Intensive Driving
Courses UK are under the provision
that you understand you are forming
a contract between yourself and the
instructor who is a self-employed
franchisee of Intensive Driving Courses
UK. Any balance payment dispute, claim
or discussion should therefore be
taken up with the instructor and not
with Intensive Driving Courses UK.
The company cannot be held liable
for any compensation claim from either
instructor or student, nor can it
be held responsible for any traffic
law violation on the part of either
instructor or the student.
You must hold a valid provisional
licence for the category B - Car Licence.
If you are not at test standard on
your test day, you may be refused
the use of our Instructors car incurring
the loss of test fee. The Instructors
decision is final, for more information
read these terms & conditions.
Note
- We cannot guarantee a Driving Test
for the end of your driving course,
however we do currently have an excellent
record.
| 1.
General |
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1.1 |
We
reserve the right to change
these terms and conditions at
any time. Any such changes will
take effect when posted on the
website (see date at the top)
and it is your responsibility
to read the terms and conditions
on each occasion you use this
website and your continued use
of the website shall signify
your acceptance to be bound
by the latest terms and conditions.
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1.2 |
If
you are not the pupil, you confirm
that you have authority to bind
any business on whose behalf
you use this website.
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1.3 |
All
courses must be booked online
via our website and a non refundable
deposit payment must be made
at the time of booking to secure
the booking. (3. Payments)
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1.4 |
Your
theory test will be
booked as soon as we can obtain
one and is normally prior to
the course start date, if you
were to fail you may not be
able to take a practical driving
test at the end of your driving
course if another theory test
cannot be taken.
If
you pay for an additional theory
test fee we will try to book
another theory test before the
end of your driving course (note
- if this is not possible you
will not be able to take a practical
driving test at the end of your
driving course).
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1.5 |
Your
practical driving test
will be booked for the end of
your course or
any day that week
providing
you have passed your theory
test prior to the course starting.
If
Intensive Driving Courses UK cannot
provide a driving test within
the same week as your driving
course then we will book the
next available date provided
by the DSA that best coincides
with your instructors availability
and yourself.
Your driving test is usually
at the nearest Practical Driving
Test Center to you, however,
if this is not possible we will
locate a test at an alternative
center within a reasonable driving
time.
The
pupil will be permitted to use
the training car for their driving
test providing the pupil has
reached a safe standard of driving.
Whilst every effort is made
to get the pupil to test level,
and to take the practical test,
if it is considered by the instructor
that the pupil could be a danger
to themselves, the DSA examiner
or to the general public, then
for safety reasons, he/she will
not be allowed to use the training
car for the test and will be
advised accordingly.
Intensive Driving Courses UK
will not be held responsible
if your course is affected in
the following circumstances:-
1) The DSA canceling a driving
test. eg. Unavailable Examiner,
Due to bad weather, failing
light etc or unforeseen mechanical
failure 2) An unforeseen accident
while on a lesson or test.
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1.6 |
It
is the pupils responsibility
to notify Intensive Driving Courses UK of the following
when making a booking:-
- your
driver number.
- your
theory certificate number
& date passed
- your
pickup address if different
to home address
- any
unavailable dates and/or
times.
- any
special requirements.
- any
condition which could affect
the driving course.
- any
condition which could affect
the driving test.
- dates of any tests already
booked which would conflict
with the course you are
booking.
Intensive Driving Courses UK
will not be held responsible
for a pupil not providing any
relevant information that could
affect either the driving course
or driving test.
It
the pupil is found to be under
the Influence of Alcohol, Drugs
or anything which could affect
your driving, the pupil would
not be allowed to drive for
that day losing any fees for
that days training or test fees
if on test day.
If
you are on a guaranteed pass
course you will have to pay
for the next driving test &
lessons for that day.
Note
- If a second incident occurs
then the course will be terminated
with loss of all course fees.
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1.7 |
Where
the instructor may arrive late
for a lesson due to circumstances
beyond his/her control, the
instructor will make efforts
to extend the ‘finish'
time of the lesson by the same
amount of time or add the time
on to the following lesson.
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1.8 |
Where
the pupil fails to attend a
pre-arranged course time, the
instructor will wait a maximum
of 30 minutes
before leaving. This will be
then classed as a no
show for which the
pupil will be
liable for a no show
fee which is equal
to that days lesson price.
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1.9 |
All
‘Intensive Driving Courses UK'
instructors are authorised Approved
Driving Instructors (DSA ADI)
or legally authorised instructors.
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1.10 |
‘Intensive Driving Courses UK' may substitute
another instructor if unforeseen
circumstances arise.
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1.11 |
All
‘Intensive Driving Courses UK'
vehicles are a non smoking
environment.
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1.12 |
The
cost of the use of the training
car for the driving test period
is the same as the cost of a
lesson, if a lesson is booked
prior to the test on the same
day this will be the equivalent
cost of a two lesson period.
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1.13 |
A
valleting charge will be made
for any malicious soiling of
the vehicle.
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1.14 |
Abusive
language or threatening behavior
to any Intensive Driving Courses UK Driving Instructor,
office staff, DSA Examiner or
the general public while on
a driving lesson, driving test
or via a phone call will not
be tolerated. Any such action
may result in your course being
terminated resulting in the
loss of course fee.
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| 2.
Booking process |
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2.1 |
All
bookings that you place on this
website will be subject to acceptance
in accordance with these terms
and conditions.
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2.2 |
The
'confirmation' stage sets out
the final details of your booking.
Following this, we will send
to you a booking confirmation
email detailing the course you
have chosen.
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2.3 |
Acceptance
of your booking and the completion
of the contract between you
and Intensive Driving Courses UK will take place
only if you have completed all
relevant sections on the booking
form correctly and you have
made the correct payment for
the course you have chosen.
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2.4 |
We
do not file details of your
booking for you to subsequently
access direct on this website,
and therefore, please print
out these terms and conditions
and the booking acknowledgement
for your own records. If you
wish to obtain specific details
of your previous bookings please
Contact us |
| 3.
Payment |
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3.1 |
You must pay the relevant non
refundable deposit (which
includes any test fees required)
for the course you are booking
(see terms & conditions
3.3).
Deposit
payments are valid for 6 months
from the date paid.
All monies will be lost if the
course & test/s are not
taken within this 6 month period.
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3.2 |
Any
remaining balance must be paid
to your Instructor in CASH on
the first day of your Driving
Course.
Balance
payments are valid for 6 months
from the date paid.
All monies will be lost if the
course is not taken within this
6 month period..
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3.3 |
We
take your non refundable deposit
payment from your credit/debit
card using Pay Pal or Google
Checkout or (see 3.4) at the
time of your booking, once Pay
Pal or Google or have checked
your card details they will
email you..
In
the event that we are unable
to process your booking due
to an incorrect payment, no
booking form submitted or incorrect
booking information being submitted,
we will inform you of this as
soon as possible. A refund will
be given of any monies paid
minus an admin fee (currently
£25)
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3.4 |
Payment
can be made by any Debit/Credit
cards via Pay Pal or Google
Checkout or .
If
you wish to use
Google Checkout there is a 4%
surcharge per transaction.
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3.5 |
The
price you pay is the course
price displayed on this website
at the time we receive your
booking apart from the following
exception:
a) Whilst we try and ensure
that all prices on our website
are accurate, errors may occur.
If we discover an error in the
course price you have booked
we will inform you as soon as
possible and give you the option
of reconfirming your booking
at the correct price or canceling
it. If we are unable to contact
you we will treat the booking
as cancelled. If you cancel
and you have already paid, you
will receive a full refund.
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| 4.
Cancellations, Rearrangements
& Refunds |
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4.1 |
We
offer a 7 day money back guarantee,
please refer to Refunds. Courses
which start within the next
21 days are excluded from this
Guarantee.
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4.2 |
When
an Intensive Driving Course
is booked and Intensive Driving Courses UK has not received written
cancellation or rearrangement
in the form of a postal letter
at least 21 day prior
to the course start sate
then the balance payment
of the course will still be
owed to your Instructor who
with our assistance will take
appropriate action needed to
collect this amount.
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4.3 |
If
the Pupil chooses a course unsuitable
for their level of experience
and/or chooses to end the course
before all hours are completed
then Intensive Driving Courses UK
will not be held responsible
for this decision and any monies
paid will be lost.
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4.4 |
Full
Refunds (minus a £25 admin
fee) will only be considered
if put it in writing and Intensive Driving Courses UK receives this
by the postal service more than
21 days before your course start
date.
Send all requests for refunds
to:-
Intensive Driving Courses UK
PO Box 122761 |
| 5.
Complaints / Grievance Procedure |
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5.1 |
All
complaints must be put in writing
and received by post no later
than 7 days after the course
end date.
Send
all complaints to:-
Intensive Driving Courses UK
PO Box 122761 |
The
Intensive Driving Courses UK website
is operated by
Intensive Driving Courses UK,
PO Box 122761
We
recommend you print out a copy of
these terms and conditions for your
future reference. If you have any
questions regarding the Intensive
Driving Courses UK website.
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